Terms & Conditions

SME, Inc. USA, along with our retail store Body Relief Depot, will contact customers about shipping surcharges and reserves the right to assess additional charges.  An "address correction fee" assessed by FedEx/UPS is an example of a surcharge and is primarily due to an incomplete or inaccurate address being provided.  Our current surcharge rate is $14 for Standard Ground Shipping and $25 for Express Shipping. Delivery confirmation numbers and tracking numbers will be provided via e-mail for most orders. Emails are sometimes blocked by anti-spam software, so please be sure to add smeincusa.com as an approved sender.